A few days back, I filed my income tax online. To many, that may seem like something ordinary but to me, being able to do that online was a milestone in itself. Maybe it has something to do with the fact that when I heard that taxes can be filed online, I started off exploring with a pessimistic outlook … maybe the website would be down … the system might be slow … will it be reliable … will it do what it claims. I had reasons for thinking this way, as over the years I’ve seen that these processes and the bookkeeping behind the curtains has been largely manual and on paper. And I’ve had my shares of experiences that have made me form my opinions … I’ve stood in queues for hours, I’ve visited the IT office(*1) and seen how much time & effort it takes to locate a physical file and have always wished that someday (maybe in 10-15 years), things would get computerized. I wasn’t expecting it to come so soon though.
The experience of filing my tax online was a surprise so pleasant, that I was actually …. QUITE surprised. I entered my name, date of birth and PAN number and the query pulled up my address on record. I’m a programmer myself and have written quite a few queries myself but let me tell you … no other query has given me so much happiness. For this query to be able to fetch data meant that the records existed in digital form and could be queried. That, in itself, opens so many avenues and limitless possibilities.
The overall process including registration, downloading and filling up the form and uploading the data took me less than an hour. The overall workflow was very thoughtfully designed, with a few exceptions which I’ll come to. I was able to file my tax from halfway around the world and there was only one manual leg in the process (since I didn’t have a digital signature).
These were my highs and not-so-highs..
- Was able to file tax online
- No attachments (Form-16, investment proofs) required
- Non-proprietary software for filling the return Form. These days, Adobe Acrobat can be considered a standard software.
- Query for PAN in registration process boosted confidence, was quite fast too
- Website has an advanced users option (for programmers) where XML data could be edited manually
- When filing tax without a digital signature, the acknowledgment form is generated as a downloadable PDF file (which has to be printed, signed and submitted in the IT department). Generating a downloadable PDF was a thoughtful design considering people want to retain acknowledgment in soft copy for their records and also may not have a printer at hand to print immediately.
- The name of IT website in digital signature didn’t match with site name verbatim due to which the browser gave a warning.
- The completely automated option requires a digital certificate. Only certificates issued by one of the 7 affiliate agencies is accepted, even certificates issued by international issuing agencies aren’t accepted. None of these companies sell digital certificates online, so human interaction is required.
- The return form gave a prompt for upgrading Adobe acrobat when it was opened in Acrobat version 6. When the upgrade option was chosen, Adobe Acrobat got upgraded to Version 7 and not Version 8.1. As per the IT website, the version needed Adobe 8.1.
- The document opened up without any prompts/warnings when opened in Acrobat 7. While exporting to XML though, all dates in the form were getting dropped from the XML and was causing validation errors wile uploading. This problem was solved when user upgraded to Acrobat version 8.1.
- IT department could’ve given a FAX number where the signed acknowledgment could be faxed directly. Or maybe an email address where you could send the scanned copy of signed acknowledgment. This would save a trip to the IT office (*2)
Overall, filing tax was a Breeze; IMO, the process isn’t perfect yet but it definitely a big step forward. Believe it or not, I actually jumped with joy after completing the process in less than an hour. And the SQL query for PAN, that’s brought on an instant Smile!
(*1): The best part about visiting the IT office at Mayur Bhawan in Connaught Place, New Delhi … getting to have the Special Choley Bhature/Rajmah Chawal/Kadi Chawal at Shankar Market…Mmmmm, I can smell those bhaturas from here
(*2): Maybe that trip really is worth it (Refer *1).